Dear John, When our Mason and Hamlin joined our household last November, I commented that the emotional process was similar the that of adopting a baby - a bit of apprehension mixed with a great desire to build a wonderful relationship. I would guess that the analogy of the adoptive process would be a bit the same for you. You put a great deal of energy and skill and, and yes, love for the product into what you do and then see it go out the door (hopefully forever). In keeping with today’s practices of staying in touch with the birth parent, I just want you to know how much I love my piano and think of the Mason and Hamlin company and you with much gratitude every day I enjoy the instrument. I could not be happier!
Carolyn S. Glenview, Illinois.
Dear John: You might call yourself a Piano Technician, but I would call you a Miracle Worker! When I learned that EMINE NAOUMOFF, the Bulgarian-born world-class concert pianist, composer, conductor, and professor had agreed to play at LAKE FOREST COLLEGE, I was delighted but also fearful that our seven-foot Steinway might not be the appropriate vehicle for his remarkable talent. Despite the work that you did on it over the summer, I was concerned that the piano would not live up to his expectations, especially after seeing the program he proposed to perform.
You came to our rescue and, in under three weeks, you had that Steinway in remarkable condition. Your indefatigable work on the action and voicing of the piano gave him an instrument that he was pleased to play, one that make you and us proud! Thank you very much!
George S, Lake Forest College, Lake Forest, Illinois
Dear John, Thank you for all you’ve so kindly and generously done for my Steinway and me!
Dear John, I wanted to thank you and commend you on a wonderful job and a beautiful piano. The sound is fantastic and the skill and commitment to quality is obvious. I spoke with many people over the course of my search for a rebuilder and found you to be professional, knowledgeable and committed to your work. Your price was very fair and no detail was overlooked. Thanks again,