Below are just some of the notes and letters we have received from our customers.
These are actual letters and are available for viewing when you come to visit my shop…
Dear John, When our Mason and Hamlin joined our household last November, I commented that the emotional process was similar the that of adopting a baby - a bit of apprehension mixed with a great desire to build a wonderful relationship. I would guess that the analogy of the adoptive process would be a bit the same for you. You put a great deal of energy and skill and, and yes, love for the product into what you do and then see it go out the door (hopefully forever). In keeping with today’s practices of staying in touch with the birth parent, I just want you to know how much I love my piano and think of the Mason and Hamlin company and you with much gratitude every day I enjoy the instrument. I could not be happier!
Carolyn S. Glenview, Ill.
Dear John, Thanks so much for getting my piano back to me. It sounds better than it ever has! Thanks again,
Leigh S. Chicago, Ill.
Dear John: You might call yourself a Piano Technician, but I would call you a Miracle Worker! When I learned that EMINE NAOUMOFF, the Bulgarian-born world-class concert pianist, composer, conductor, and professor had agreed to play at LAKE FOREST COLLEGE, I was delighted but also fearful that our seven-foot Steinway might not be the appropriate vehicle for his remarkable talent. Despite the work that you did on it over the summer, I was concerned that the piano would not live up to his expectations, especially after seeing the program he proposed to perform.
You came to our rescue and, in under three weeks, you had that Steinway in remarkable condition. Your indefatigable work on the action and voicing of the piano gave him an instrument that he was pleased to play, one that make you and us proud! Thank you very much!
Lake Forest College, Lake Forest, Illinois
John, I just wanted to write you a note of thanks and how lucky we are to have found you. We so appreciate your talent, passion and artistry. You will bring years of music to our family and for that I am most grateful.
Hello John, Just a note to let you know how happy I am with the Steinway I bought from you. The more I play it, the more I love it.
Dear John, Thank you for your time in showing us your shop and the Steinway L we are interested in purchasing. We are all very excited about hearing it after it has been rebuilt.
John, The ‘Old Gal’ is great-never sounded better and I am thrilled with the work you did. Thank you,
John, It was a pleasure to speak to all your admiring fans and clients. We are even more excited about our new ‘baby’
Dear John, Thank you for your generosity and great service that you provide. You bring a good feeling and smile to people.
Thank you for taking care of Mr. and Mrs. Chier’s piano. They both gave you very high comments.
Rachelle White, Piano Wholesalers.
John, Thanks for the quote. I’m excited about the Mason Hamlin that you have found for me. Look forward to seeing it finished.
John, The move went very well and my Mason Hamlin is installed in our home. Thanks for a job well done. I am delighted to join your list of satisfied customers.
Thank you John! The recital went extremely well and the piano sounded beautiful.
Dear John, Thank you for all you’ve so kindly and generously done for my Steinway and me!
John, Thank you for your excellent restoration on our antique Steinway. It is a huge success and will be enjoyed and played for several generations to come.
Dear John, I wanted to thank you and commend you on a wonderful job and a beautiful piano. The sound is fantastic and the skill and commitment to quality is obvious. I spoke with many people over the course of my search for a rebuilder and found you to be professional, knowledgeable and committed to your work. Your price was very fair and no detail was overlooked. Thanks again,